To our valued members –
With a great deal of excitement, and an abundance of caution, we are pleased to announce that Youfit Health Clubs will begin gradually reopening its doors across the nation over the next few weeks as permitted by local regulations.
We know that exercising regularly can help you get through times like these, and we have missed you just as much as you’ve missed your Youfit workouts! The Youfit team is eager to see you and has been hard at work preparing for your return. This was not a decision that was made lightly, and we thank you for your patience and understanding during this truly unprecedented and challenging time.
Youfit cares deeply about the health and safety of our staff and members. With this goal in mind, we commit to meeting all guidelines mandated by the government, as well as additional safety precautions.
- Each and every Youfit Health Clubs location has undergone a deep clean that includes the disinfecting and maintenance of all equipment, surfaces, and facilities.
- The clubs are also incorporating new social distancing plans. This includes creating greater distance between machines and the implementation of no contact check-in and membership enrollment processes.
- There will also be stringent regular sanitizing and disinfecting protocols.
- Lockers and showers at each location will be closed temporarily. YouGX Group Fitness classes will resume at a later date.
- We will be enforcing a new membership code of conduct that will ensure the safest environment for everyone.
- Our team will be fully trained on our new policies and procedures and is committed to making your return as smooth as possible.
You will soon receive further communication on the reopening of your specific club. We will notify you via our website, social media channels, direct email, and text if you have opted in.
In the meantime, do not hesitate to reach out to us if you have additional questions.
We look forward to seeing you very soon!
Youfit Reopening FAQ
Is Youfit open now?
As local regulations permit, we’re beginning to open our health clubs back up.
To find out if your location is open, check out your local gym’s page, where you can find up-to-date club hours and open status.
We’re also sharing updates via email and on social media, so you’ll know when your gym is ready for you. We look forward to seeing you soon!
Do I have to wear a mask to work out at Youfit?
Members are required to follow all mask guidelines as given by national, state, and local government agencies.
Please see our updated Member Code of Conduct for more information on what to expect on your first day back in the gym.
What safety measures are in place at my gym?
We’re thrilled to have you back in the gym and we’d like to share some new Youfit safety measures with you. Your health and safety is our number one priority, so we have added changes to our gyms that include:
- Greater distance between machines
- Temporary closure of lockers and showers
- Temporary suspension of YouGX Group Fitness Classes
- Adjusted club hours
- Strict cleaning and sanitization schedules
- Touchless check-in and membership sales
- Facility capacity adjustments
- Updated traffic patterns to help with distancing
While some of these updates, such as touchless check-in and updated sanitization routines will stay in place, others are only temporary measures.
Is childcare open?
To protect our members and their children, some amenities are temporarily unavailable. For the time being, our childcare services will not be offered, but we hope to reopen this service and many of our other amenities soon.
Can I take group workout classes?
We are beginning to bring back our YouGX classes in several locations. You can learn more about the return of YouGX classes on our blog. We’re also offering workouts on Facebook live, so you can even enjoy our YouGX workouts from home!
Can I still bring a guest with my Lime Card membership?
Yes, Lime Card members can still bring a guest with them for their workouts. Please remember to maintain social distancing while in the gym.
When can I start my personal training?
If you would like to schedule a session, please see the front desk team and ask them to get you on the schedule at your convenience.
When will the lockers and showers open back up?
We know our members count on these amenities for their workouts, and we are looking forward to reopening them as soon as it is safe to do so. For more information about your specific club’s showers and lockers, please speak to the front desk team.
How can I cancel my Youfit membership?
We’re sorry to see you go, but we are here to help. Members can choose from in-person cancellation or cancellation by mail. For those who would prefer to cancel in person, please stop by the front desk so our team can help. If you would prefer to cancel by mail, that is no problem! To do so, please send a letter to 1350 E Newport Center Dr Suite 110 Deerfield Beach, FL 33442. Once we receive that notice, we will process your cancellation.
How can I get credit for the time you were closed?
Please speak to our front desk team in person so they can process your credit request. We are crediting members back for any lost time as requested, and we’ll be happy to help! Please stop by your local club, send them an email, or call 888-Youfit-1 from 9am-4pm Monday through Friday so we can assist.
I’m not comfortable coming back into the gym yet, can I freeze my membership or freeze it again?
We understand that some of our members are facing specific health issues or they simply are not comfortable coming back into the gym just yet. We want to empower our members to do what they feel is best for them. If you are not comfortable coming into the gym yet and you would like to freeze your membership or freeze it again, we’re here to help. Please contact your local gym to extend this freeze or call 888-Youfit-1 from 9am-4pm Monday through Friday so we can assist.
How can I get a refund?
Our front desk team is here to help with your refund request. Simply stop by the gym or email your club to submit the request. We cannot process these requests over the phone.
How do I unfreeze my membership?
If you froze your membership during our temporary closure, we will be unfreezing your account after we open. If you need to extend your account freeze, please contact us by emailing your club, calling 888-Youfit-1 from 9am-4pm Monday through Friday, or stopping by your club’s front desk and we’ll be happy to help!
If my Youfit location isn’t open yet, can I use another Youfit?
Yes, due to staggered opening dates and capacity limitations, we are temporarily allowing all of our members access to any of our locations. Please see the front desk at any Youfit location that is open near you.